- In case of any complaint/grievance from the application/borrowers Company’s official will respond to redress it within a week and in case of dissatisfaction, they can take it to higher level for redress.
- Contact details of Company officials are prominently displayed at offices for the benefit of the loan applicant/borrowers. Company officials from Corporate Office and Controlling offices will make regular visits to interact with Centre/Group leaders and loan applicants/borrowers to attend to complaints/grievances and ensure redressal.
| Grievance level | Contact information |
|---|---|
| First Level | Branch Manager Customers can contact their respective branch manager to express their grievances, Their contact number showed in centre book or displayed in the respective branch office. |
| Second level | Area manager Contact area manager, Whose contact number displayed in respective branch office. |
| Third level | Regional officer Contact regional officer, Whose contact number displayed in branch office. |
| Fourth level | Head office Contact head office to register your complaint. 0462-4954-954 (Monday- Saturday) |
Grievance Redressal Officer,
Magalir Micro Capital Private Limited,
No. 1D, 3rd Floor, Noor Sait Plaza,
Near New Bus Stand, Thiruvananthapuram Road,
Palayamkottai, Tirunelveli - 627007
Tamilnadu.
Phone Number: 0462-4954954
If the compliant / dispute is not redressed within a period of one month, the customer may appeal to
The General Manager,
Department of Non-Banking Supervision (DNBS),
Reserve Bank of India,
Fort Glacis, Rajaji Salai,
Chennai-600 001.
Tamilnadu.
Tel: 044-25393406
Fax: 044-25393797
Email ID: dnbschennai@rbi.org.in
Registered Office
Near New Bus Stand,
Thiruvananthapuram Road,
Palayamkottai, Tirunelveli 627002
Tamilnadu - INDIA
Contact
82202-42202
70107-55805
Mail for information:
Feel free to contact us…
You’ve got questions, We’ve got answers….
